Return and Refund Policy
At Melriona, we strive to ensure that every decorative item
reaching your home meets our standards for quality and accuracy. This
document explains the framework for returning items and receiving refunds,
drafted in accordance with the Sale of Goods Ordinance and
the Electronic Transactions Ordinance applicable within
Hong Kong.
Our goal is to provide a transparent process for our audience, ensuring you
understand your rights and our obligations from the moment of delivery.
The Thirty-Day Window
-
Our policy remains active for a duration of 30 days
starting from the date your order is delivered to your specified
address.
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If this period has elapsed since your delivery, we are unable to
facilitate a return or an exchange.
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This timeframe is designed to give you sufficient opportunity to inspect
your purchase upon arrival.
-
We encourage all individuals to examine their items immediately to
ensure they align with the order placed on our digital platform.
Criteria for Returns
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Melriona accepts returns exclusively in instances where
an item arrives in a damaged state or if the incorrect product was
dispatched.
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Because we aim for clarity in our item descriptions and imagery, we do
not provide returns, exchanges, or refunds for a
change of mind
or personal preference.
-
We ask that you finalise your selection only when you are entirely
certain about the piece you wish to own.
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If you find that your item is broken or does not match your order,
please notify us by sending an email to
help@melriona.com
.
Collection and Inspection
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Once you have alerted us to a discrepancy or damage via email, we will
coordinate a collection from your doorstep.
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This service is provided at no cost to you; the logistics and transport
fees are handled by Melriona.
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After the item is returned to our facility, our team requires a period
of 24 hours to conduct a thorough assessment of its
condition.
-
This step is essential to determine the appropriate course of action,
whether that involves a replacement or a full reversal of the
transaction.
Resolution Options
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Following our internal assessment, we will proceed with one of two
options.
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If the item is available in our inventory, we will arrange for a
replacement to be sent to you.
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In situations where the item is no longer in stock or the damage is
deemed beyond repair, we will initiate a full refund.
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We do not apply any restocking fees for these returns,
ensuring that the process remains straightforward.
Refund Mechanism and Timelines
-
Because Melriona operates on a
Cash on Delivery (COD) model
, we do not hold any sensitive identifiers or bank details at the time
of purchase.
-
If a refund is approved, we will reach out to you via our official email
address to request your bank details for a manual bank transfer.
-
Once we receive this information and initiate the transfer, the funds
typically appear in your account within 7 business days
.
-
This duration depends on the processing protocols of your specific
banking provider.
Geographic Limitation
Please be aware that our return and refund services are strictly limited to
Hong Kong. We do not facilitate collections or refunds for
any items located outside of this jurisdiction.
Our team is available to discuss any aspect of this policy from
9 AM to 5 PM HKT, Monday to Friday
. We are dedicated to providing a clear and honest path for resolving issues
with your acquisitions.
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Entity: Melriona
-
Contact:
help@melriona.com
-
Live Hours:
Monday to Friday, (9 AM to 5 PM), HKT
