Terms and Conditions
Welcome to Melriona. These terms govern your engagement
with our website and the purchase of our decorative items. By accessing our
platform and placing an order, you agree to the stipulations outlined below.
We operate exclusively within Hong Kong, and these terms
are constructed in accordance with local regulations, including the
Sale of Goods Ordinance and the
Electronic Transactions Ordinance
.
Scope of Operations
-
Melriona provides its services and physical goods
solely to residents within Hong Kong.
-
We do not accept orders for delivery addresses outside of this
jurisdiction.
-
By placing an order, you confirm that you are a resident of
Hong Kong
and are providing a valid local delivery address.
-
This geographical limitation ensures we maintain high standards of
service and adherence to local trade regulations.
Ordering and Dispatch Timeline
-
When you select a piece from our collection, we initiate a dedicated
preparation sequence.
-
We require 2 business days for the internal handling,
packaging, and shipping preparation of your items.
-
Once dispatched, the transit phase typically takes an additional
1 to 2 business days.
-
Consequently, the total estimated delivery timeline is
3 to 4 business days
from the moment your order is confirmed.
-
Please note that business days exclude
Saturdays, Sundays, and Hong Kong public holidays
.
Order Cancellation Policy
-
We provide a window for cancellation that remains open as long as the
product remains within our immediate facility.
-
If you wish to cancel, you must notify us immediately.
-
However, once an item has been handed over to our logistics partners
and is in transit, the cancellation window closes
.
-
At this stage, the delivery process must be completed as scheduled.
-
We encourage you to review your selection thoroughly before finalizing
the checkout process.
Payment Method and Transparency
-
Melriona operates on a
Cash on Delivery (COD)
basis.
-
This means the full transaction occurs at your doorstep upon receipt of
the items.
-
We do not require advance digital payments or credit card details during
the online checkout phase.
-
To ensure complete transparency, we confirm that there are no hidden
charges or additional shipping costs added to your total at the time of
delivery.
-
The price you see on your order confirmation is the exact amount you pay
to the courier.
Returns and Damaged Items
-
We offer a 30-day return window, which commences from
the day the item is delivered to your address.
-
This policy is specifically designed to address instances where a
product arrives damaged or if an incorrect item is received.
-
In such events, please email
help@melriona.com
with the
relevant details.
-
We will arrange for a courier to pick up the item from your location at
no cost to you.
-
The transport expenses for these specific returns are entirely our
responsibility.
-
Upon the item's arrival back at our facility, we require
24 hours
to conduct a thorough inspection of its condition.
-
Following this assessment, we will either arrange for a replacement to
be sent to you or, if the item is unavailable or the damage is beyond
repair, we will facilitate a full refund.
Refund Procedure
-
Since our transactions are handled via COD, we do not possess your
banking information.
-
If a refund is approved following our inspection, we will contact you
via email to request your bank details.
-
Refunds are issued exclusively through bank transfers.
-
Once we initiate the transfer, it typically takes up to
7 business days
for the funds to reflect in your account.
-
This duration is subject to the processing speeds of your specific
banking provider.
Change of Mind and Restocking
-
We aim to provide accurate descriptions and imagery to help you make an
informed choice.
-
Please be aware that we do not accept returns, exchanges, or refund
requests resulting from a change of mind or personal preference after
the item has been received.
-
We ask that you proceed with a purchase only when you are certain about
your choice.
-
We do not apply any restocking fees for items that are returned under
our damage or incorrect item policy.
Customer Support and Availability
Our support team is available to assist with any inquiries regarding your
order or our products.
-
Entity: Melriona
-
Contact:
help@melriona.com
-
Live Hours: Monday to Friday,
(9 AM to 5 PM), HKT
We are closed on weekends and Hong Kong public holidays.
Please direct all correspondence to our official email, and we will strive
to provide a helpful response within our operational hours.
