Shipping Policy
Melriona operates as a dedicated provider of decorative
items, serving the diverse regions of Hong Kong. This
document outlines our logistical framework and commitment to providing a
transparent delivery experience for our audience.
We operate in full alignment with the
Electronic Transactions Ordinance
and the Sale of Goods Ordinance, ensuring that every
shipment is handled with a focus on reliability and clarity from our
facility to your doorstep.
Geographic Boundaries
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Our operations are exclusively confined to Hong Kong.
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We do not facilitate international shipping or accept orders for
delivery addresses outside of this jurisdiction.
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By focusing solely on Hong Kong, we maintain a
streamlined process that adheres to local transport standards and
regional requirements.
-
This geographic focus ensures that our logistics partners can navigate
the local infrastructure efficiently to reach your home within our
specified timeframes.
Order Handling and Dispatch
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The journey of your selected decorative piece begins with a dedicated
preparation phase.
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Once an order is confirmed on our platform, our team requires a period
of 2 business days for internal handling.
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During this time, we manage the packaging and shipping preparation of
your items to ensure they are ready for transit.
-
This duration is essential for maintaining the integrity of the process
before the parcel is handed over to our logistics partners.
-
Please note that our facility operates from Monday to Friday, excluding
Hong Kong public holidays.
Transit and Delivery Timeline
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Following the 2 business days required for preparation,
the transit phase typically spans an additional
1 to 2 business days
.
-
Consequently, the total estimated timeline for your items to arrive at
your address is 3 to 4 business days.
-
While we strive to meet these windows consistently, factors such as
weather or regional transport disruptions may occasionally influence
these timings.
-
We aim to keep you informed of any significant changes to this schedule
should they arise during the journey of your order.
Cash on Delivery and Pricing
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Melriona utilizes a
Cash on Delivery (COD)
model for all transactions.
-
This means that the total amount for your purchase is collected at your
doorstep upon the physical receipt of the items.
-
We do not require any advance digital payments during the online
checkout process.
-
To maintain absolute transparency, we confirm that there are no hidden
charges or additional shipping costs added to your order.
-
The price displayed at the point of your initial request is the exact
amount you provide to the courier upon delivery.
Cancellation and Support
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You retain the ability to cancel an order as long as the items remain
within our immediate possession.
-
However, once the parcel has been dispatched and is with our logistics
partners, the delivery must be completed as planned.
-
If you have any questions regarding the status of your shipment or our
delivery protocols, our support team is available from
9 AM to 5 PM HKT, Monday to Friday
.
-
You may reach us at
help@melriona.com
for any
assistance required regarding your decorative acquisitions.
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Entity: Melriona
-
Contact:
help@melriona.com
-
Live Hours:
Monday to Friday, (9 AM to 5 PM), HKT
